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HRNexus assigns every user one of four roles — Employee, Manager, HR Operations, or Admin — and each role unlocks a different set of pages and actions. If a page is greyed out or returns a 403 error, your current role doesn't include permission for it. Your role is shown under your name in the profile menu.
The three most common causes: (1) your role was recently changed and permissions haven't propagated yet — try signing out and back in; (2) the page belongs to a module your organisation hasn't enabled, such as Billing or Integrations; (3) you're trying to view another employee's private records, which is restricted to their direct manager and HR Operations by default.
Use the Contact Admin button on this page, or ask your manager to submit a role-change request from Settings → Company → Team Roles. Include what you need access to and why — requests with a clear business reason are approved faster.
Access requests are routed to your workspace's designated Admins. Most requests are reviewed within one business day. You'll receive an email once a decision is made; approved access takes effect immediately, no re-login required.
Admins can review, approve, or deny pending access requests, and change any team member's role directly from Settings → Company → Team Roles. Changes take effect immediately and are logged in the audit trail under Settings → Security → Activity Log.